FAQ



Here are some answers to the most frequently asked questions we receive

I can't view the video in my lesson on Atecap Academy, what can I do?

Don’t worry, it might be a temporary problem due to various causes. Here are some suggestions to solve the problem:

  1. Connection or server error:
    • Check your internet connection: Make sure you have a stable internet connection and try reloading the page.
    • Problems with Atecap Academy servers: There may be temporary connection drops at the server level. In this case, try again later.
  2. Network limitations:
    • Corporate network: Such networks might block access to certain websites or multimedia content. In this case, contact your company’s IT staff for assistance.
    • LAN connection: Try using a Wi-Fi connection or a mobile hotspot to see if the problem persists.
  3. Problems with the browser or device:
    • Outdated browser: Update your browser to the latest version available.
    • Full browser cache: Try clearing the browser cache and cookies.
    • Incompatible device: Make sure your device meets the minimum system requirements to correctly view videos on Atecap Academy.
  4. Problems with the video player:
    1. Vimeo: The video player used on Atecap Academy is Vimeo. If you encounter problems with playback, consult the Vimeo website for assistance: https://help.vimeo.com/

Additional suggestions:

  • Try viewing the videos on a different device (PC, tablet, smartphone).
  • Make sure you don’t have ad blockers or browser extensions that might interfere with video playback.

With a bit of patience and following these suggestions, you should be able to solve the problem and enjoy Atecap Academy videos without interruptions!

If you have tried all these solutions and the problem persists, CONTACT US by sending us a message.